Not resolved

We ordered a Fireplace from overstock and it came without a remote control. Overstock said you were no longer manufacturing them.

I called the complaint number two weeks ago and the girl at your office took all of my information and said she would have a remote sent to my address, I still have not received it.

She said no charge but we are willing to pay as it is really needed. We were so excited to receive it for our home as we live on the coast and it gets really coldin the mornings and this seemed like a perfect solution, I searched the internet for weeks to get the right one.

Sincerely, A Savage

Monetary Loss: $30.

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